We don’t want to be just another heating, cooling, and plumbing company. We want to be the best. This credo is expressed regularly in our office, warehouse, and in training with our technicians.

To us, being the best means consistently delivering on a promise of excellence. We define that promise to our customers through our superior guarantees. We guarantee not only your customer service experience, but also all installed equipment and labor, and your overall satisfaction.

Customer Service Guarantee

Our service guarantee means you and your home will be treated with respect. It begins with a defined code of conduct that assures your home will receive the utmost care:

  1. Our technician will arrive on time in a vehicle that clearly identifies our company and his uniform will also clearly identify him.
  2. Our technician will address all your questions and concerns, and will take the time to explain your options in clear, straightforward language.
  3. Our technicians will use shoe covers and drop cloths to protect your home. When we’re in your home, we take every precaution to protect your property from possible damage.
  4. When work is complete, our technician will recap the work he has done for you and will ensure your home is left clean.
  5. A customer service representative will follow up with a phone call after the appointment is complete to ensure your complete satisfaction.

Optimized Manufacturer’s Warranties

A number of manufacturers provide American Vintage Home installations with longer equipment warranties than the manufacturer’s standard warranties. We have earned this distinction from our superior and intensive technical training program and our unrivaled installation process.

No Nonsense Parts & Labor Warranty

All covered repairs during our 12 month warranty period will be free of charge no matter what, at no charge to you. Plus, we will repair the damaged equipment any time of the day or night.

Overall Satisfaction Guarantee

We guarantee the quality of our work in writing with some of the strongest guarantees in the industry. We use the best parts and products and continually train our technicians so they are the most knowledgeable in the business. You can rest easy knowing every service American Vintage Home performs in your home is guaranteed.

We want you to be completely satisfied with our people, products, and the quality of our work. If for any reason you are unhappy, we encourage you to reach out to us, so we have the opportunity to make it right.